FAQ · Singapore

Questions, answered

Everything you need to know about working with Cloudeli — what we do, how support works, and what it costs. Can't find your answer? Get in touch.

What does Cloudeli do?

Cloudeli is a Singapore-based managed IT services provider (MSP). We deliver 24/7 IT support and helpdesk, cybersecurity, Microsoft Azure cloud solutions, business continuity and disaster recovery, MAS TRM compliance and process automation.

Where is Cloudeli located?

Cloudeli Pte. Ltd. is located at 1001 Jalan Bukit Merah #05-02, Singapore 159455, and serves businesses across Singapore.

What exactly does a managed IT services provider (MSP) do?

An MSP looks after your technology end to end — support and helpdesk, cybersecurity, cloud, backups and IT strategy — for a predictable monthly partnership instead of ad-hoc break/fix. In short, Cloudeli becomes your outsourced IT department.

Do you provide proactive support and monitoring?

Yes. We proactively monitor your cloud environment and report on its health every month, and our helpdesk is on hand when you need us — so issues are caught and resolved fast, often before you even notice them.

Does Cloudeli provide 24/7 IT support?

Yes. Cloudeli provides proactive, round-the-clock IT support to keep your business technology running smoothly and securely.

We're a small business — is Cloudeli a good fit?

Absolutely. We support Singapore SMEs and growing teams with enterprise-grade Microsoft tools scaled to your size and budget, so you get big-business IT without the big-business overhead.

Can you help us meet MAS TRM requirements?

Yes. We deliver Technology Risk Management (TRM) implementation aligned to Monetary Authority of Singapore (MAS) guidelines — including risk assessment, security hardening and resilience testing.

How does onboarding work and how quickly can we start?

We begin with a free consultation and IT assessment, agree a clear roadmap, then onboard with minimal disruption to your team. Book a call and we'll map out the timeline for your environment.

What does it cost?

Pricing depends on your team size and the services you need. We'll scope your requirements and give you a clear, transparent proposal with no surprises. Book a consultation to get a quote.

Still have questions? Get in touch — we're happy to help.

Ready to make IT effortless?

Book a free consultation and we'll show you how Cloudeli keeps your business running.